Gem Bag

JEWELRY

• We suggest removing your jewelry before exercising, bathing or showering
• Avoid exposure your jewelry to cosmetics, lotions, perfumes and cleaning compounds
• Store your jewelry in a dry place or use an airtight bag to prevent your jewelry from tarnishing and oxidation

LEATHER GOODS

• To maintain the quality of your leather goods, please keep them away from direct exposure to source of light, heat and humidity
• Refrain from exposing your leather goods to rough or abrasive surfaces
• Keep your leather goods clean by using a soft, dry cloth for gentle maintenance
• Store your leather goods in its original dust bag

Read our product care guide to find out how best to care for your products.

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Our brand is constantly pushing the boundaries of packaging innovation, incorporating consciously sourced sustainable materials such as compostable plastics and recycled outer packing materials. Plastic is only used for essential protective measures.

As soon as your order is dispatched, you will receive a notification email with tracking details.

RETURNS
We accept returns within 14 days from the date you received your order
Please email us at customerservice@theyknownyc.com if you want to return an item.

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